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Legal Framework and Account Security

We operate with clear terms that protect your account, your deposits and your withdrawal requests.

Account terms in EnglishData handling explainedWithdrawal verification processSupport channels always open
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pasarqq login Legal Framework and Account Security
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How to Contact Us About Legal Questions

Live Chat Open your account and tap the chat icon in the lower right.
Email Support Send account or legal questions to our support inbox.
In-Account Help Head to Settings, then Legal & Support.
SECURITY AND DATA

How We Keep Your Account Safe and Respect Your Data

Account Verification

We verify your name, phone number and payment method when you register. For withdrawals over Rp 10,000,000, we request additional ID proof to comply with local law and prevent fraud.

Data Retention

We keep your account history for seven years after closure for regulatory compliance. Your payment details are encrypted and never shared with third parties without your consent.

Deposit and Withdrawal Logs

Every deposit and withdrawal is recorded in your account. You can download a full transaction history from Settings at any time for your records.

Cookie and Tracking Consent

We use cookies to keep you logged in and track your game sessions. You can manage cookie preferences in your browser settings. We do not sell tracking data to advertisers.

Account Closure and Data Deletion

Request account closure via live chat or email. We close your account immediately and delete personal data within 30 days, except transaction records kept for compliance.

Dispute and Complaint Process

If you dispute a transaction, submit a complaint through Settings or email support. We investigate within 5 working days and respond with our findings and any corrective action.

Common Legal and Account Questions

We collect your name, email, phone number, date of birth and payment method details. We use this to verify your identity, process deposits and withdrawals, and comply with local law. We do not sell this data. You can request a copy of all data we hold about you via our Data Request form in Settings.

Withdrawals to DANA, OVO, GoPay and QRIS typically complete within 24 hours. Bank transfers may take 1–3 business days depending on your bank. We verify every withdrawal before it leaves your account to ensure the request matches your registered payment method.

You can update your email and phone number anytime through Settings. Your name and date of birth are locked after verification for security. If you need to change these, contact support with identity proof and we'll review your request within 5 working days.

Go to the login page and select 'Forgot Password'. We'll send a reset link to your registered email. Click the link and create a new password. The reset link expires after 24 hours. If you don't receive it, check your spam folder or contact support.

Your password is encrypted when stored. We never ask for your password via email or chat. Enable two-factor authentication in Settings to add a second layer of security. If you suspect unauthorized access, change your password immediately and contact support.

Yes. Go to Settings, select Legal & Support, and choose Data Request or Account Closure. Submit your request and we'll process it within 5 working days. Closure is permanent; all account funds must be withdrawn before we close it.

Submit a dispute through Settings or email support with the transaction date and amount. We investigate within 5 working days, review game logs and payment records, then respond with findings. If an error occurred on our side, we credit your account immediately. Disputes are not refundable if the transaction was authorised.

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